The Payette County Sheriff’s Office has operated a consolidated dispatch center since 1982. The consolidated dispatch center was formed when Payette City Police Department and the Payette County Sheriff’s Office joined efforts by combining their dispatch centers and combining their efforts.
The Payette County Dispatch Center dispatches for seven emergency response agencies within Payette County. They are also a backup dispatch center for Malheur County and Washington County Sheriff’s Offices. In 2019 the Payette County Dispatch Center received all 911 calls from July 3rd to 5th for the Malheur County Sheriff’s Office when they had unexpected outage in their 911 phone system. The Payette County Sheriff’s Office has worked with these other dispatch centers so that we are able to share resources and provide for not only Payette county, but also the region.
The Payette County Dispatch Center handles 61,000 non-911 phone calls and 11,000 emergency phone calls. Our dispatch center has seen an increase the number of phone calls and radio traffic as Payette County’s population has continued to grow.
Our Dispatch Center is a highly technical center with many pieces of modern technology. Our Dispatchers run 3 computers with 6 monitors at each Dispatch position. They use these systems to answer the many emergency and non-emergency phone calls, talk to emergency responders on the radio, answer text-to-911, track the locations of our emergency responders and dispatch emergency responders.
These systems track the location of callers and responders, which helps Dispatch give turn by turn directions to our responders to each emergency. They also have a multitude of resources available to them to help Patrol Deputies find property owners, cattle owners, vehicle owners, landlords and general citizens. They use a mass notification system to alert neighborhoods to police activity when we believe there is a specific threat to the public in that area.
In addition to the computer software that Dispatch uses, they also monitor 18 radio channels and take radio traffic from law enforcement, fire and EMS units.
As technology in our world continues to change, so will our dispatch center. We are planning for the future and make changes to be ready to accept new technology as it becomes available to help us continue to provide the services that our citizens expect from the Payette County Sheriff’s Office.
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